Privacy Policy

Last Updated: 22/09/2024

Adventure Unlocked ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, participate in our games, or interact with us in any other way. By using our services, you agree to the practices outlined below.

1. Information We Collect

A. Information You Provide Directly:

  • Contact Information: When signing up or participating in our games, we collect names, phone numbers, and email addresses.

  • Game Participation Data: We collect data related to gameplay, such as responses to clues, progression, and feedback provided by participants.

B. Automatically Collected Information:

  • Device Information: When you visit our website, we may automatically collect information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the website, we may collect information about the individual web pages or content you view, search terms that referred you, and how you interact with the website. This helps us improve functionality and ensure security.

C. No Location Data:

We do not collect location data from participants.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To deliver and enhance the adventure gaming experience, including sending messages, images, and videos as part of gameplay.

  • Game Interaction: To enable game progression through the WhatsApp API by sending and receiving messages, clues, and media.

  • Marketing: To send newsletters, updates, and promotions via email. You can opt out of marketing communications at any time.

  • Customer Support: To respond to inquiries and provide assistance.

  • Feedback: To gather insights and improve our games based on participant feedback.

3. Sharing Your Information

We may share your data in the following circumstances:

  • Third-Party Services: We share necessary data with trusted service providers (e.g., payment processors and WhatsApp API) to facilitate gameplay and payments.

  • Legal Requirements: We may disclose information when required by law, such as in response to legal requests or to comply with regulations.

4. Data Retention

We retain personal data for as long as necessary to provide our services, or until you request its deletion. For marketing purposes, we retain contact information for up to 3 years after your last interaction with us. After this period, data will either be deleted or anonymized.

5. Your Rights

If you are a UK or EU resident, you have the following rights under the GDPR and UK Data Protection Act:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right of Rectification: Request corrections to inaccurate or incomplete data.

  • Right of Erasure: Request the deletion of your data in certain circumstances.

  • Right to Restrict Processing: Request limits on how your personal data is processed.

  • Right to Data Portability: Request to transfer your data to another service provider.

  • Right to Object: Object to the processing of your personal data for marketing purposes.

To exercise your rights, please contact us at info@adventure-unlocked.com. We will respond within one month as required by law.

6. International Data Transfers

Your information may be transferred to and processed in countries outside of the UK and EU, including the United States and Canada, where our third-party service providers are located. We ensure that such transfers comply with GDPR and UK data protection laws.

7. Cookies

We may use cookies and similar technologies to improve the performance of our website and ensure essential functions. We also use cookies for analytics and advertising purposes. You can control cookie preferences in your browser settings. For more detailed information, please see our Cookie Policy.

8. Children’s Privacy

Our services are intended for participants aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal information from a participant under the age of 18, we will take steps to delete such information.

9. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, or loss. These measures include encryption, firewalls, and access controls. However, no method of transmission over the Internet is fully secure, and we cannot guarantee absolute security.

10. Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, ensure your safety or that of others, investigate fraud, or respond to government requests.

11. Links to Other Websites

Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies when visiting those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review this policy regularly.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@adventure-unlocked.com.